Refund policy

RETURNS & REFUNDS

All sales are final. We do not accept returns, exchanges, or cancellations for change-of-mind purchases.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will review your claim and, if approved, provide a replacement or refund at our discretion.

Items that have been used, altered, or damaged after delivery are not eligible for replacement or refund.

By placing an order, you agree to this Returns & Refunds Policy.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lactamommy.com